This is a sample of a call from my second job (the name of the old fucking man has been changed to protect the innocent
Calls -
Oldest Man in the world - I can't connect to my yahoo email. My son's email is on my computer now.
Kenny - Sir and this is yahoo email that you are unable to get on.
Old Man - Yes. I went on vacation and now when I go online I see my sons email address and not mine
Kenny - OK sir what you want to do is log your son out of Yahoo and log yourself back in.
Old, Old, Old, Old MAN - Can you help me with this? This is crazy I haven't even used this computer in
a long time and my son lives 100 miles away.
Kenny - Yeah it is a miracle for sure. You know how computers are.
Are you on the yahoo page?
Bob Hope's DAD - Yes
Kenny - Do you see where it says signout?
Old Coot - Yes I see that
Kenny - hmm. go ahead and click that. Yahoo is a website it just allows people to login anytime. Just ahve to
sign in and sign out with your email address. It isn't really a Verizon thing
Crazy old man - but it was fine when I went on Vacation and now it shows my sons. Oh there now it says nothing
Kenny - Do you see where it says sign in?
Fossil - yes,
Kenny - click on that left click sir.
Abraham Lincoln's dad's uncle - Ok now it asking for a lot of information
Kenny - OK so put in your email address and password.
Your old uncle Arnold - so I put that in now it says comfirm password and asks for my address
Kenny - OK we are not signing up here, did you click sign up or sign in.
Grandpa Munster - What should I do now?
Kenny - click back it is the green arrow on the upper left.
My old ass in ten years - OK I did that now what?
Kenny - click "sign in" That woudl be S-I-G-N I-N. do you see that?
100 year old man - I am sorry for bothering you so much, I am computer dumb you know.
Kenny - (I know, on the inside) It is ok sir I just want to help you get this working.
Did you find the sign in?
The old man walking across the street with a walker while his young (son, nephew, good samaritan) helps him holding his shoulder - there it is sign in. Ok so I put in my email address and password?
Kenny - (Pause, becaue I didn't know it was a questions)
4 times my age man - Hello, it is asking for my email and address, what should I do?
Kenny - Oh yeah, that is perfect going and put that in there and it should bring up the screen you are used to.
Ancient but still married old man - Marge do you remember my password?
Marge in the background (It is on a sticky note on your computer)
Damn he is old - Oh there it is that is what I am used to seeing. How did that happen Kenny?
Kenny - I am not sure probably your son was the last one to login to Yahoo and didn't log out.
Senile - I don't think that is possible he lives 100 miles a way and hasn't been over for a long time
Kenny - Yeah that is all I know that can do that.
Grandpa Simpson - I don't think that is it Kenny but it is working now and thanks for the help.
Kenny - Thanks for calling Verizon sir.
